Growth at Arches: Luis Valencia from Arches Bogotá
For Talents
Not everyone starts with a perfect resume. At Arches, that’s not a disadvantage. Here, growth is shaped by judgment, ownership, and accountability (i.e, how you show up and what you deliver).
Luis Valencia joined Arches with years of experience leading teams in a highly structured, KPI-driven BPO environment. His background was strong yet very different from the expert network world. What stood out wasn’t his CV, but his willingness to adapt, take ownership, and grow into ambiguity.
At Arches, Luis works in Operations, where he helps connect clients with the right industry experts for time-sensitive research and advisory projects. His role sits at the intersection of client needs, expert selection, and delivery. This requires Luis to understand each project deeply, manage multiple stakeholders, and ensure outcomes meet a high-quality bar. It’s fast-paced, judgment-driven work where ownership matters.
A Different Starting Line
Before joining Arches, Luis spent years in a highly structured, KPI-driven BPO environment. Performance was measured minute by minute, processes were tightly defined, and decision-making followed clear escalation paths.
When he joined Arches, he initially expected the role to be more transactional. Sourcing experts, onboarding them, and moving quickly to the next task. That assumption changed fast.
“The role required much deeper market understanding, stakeholder management, and ownership,” Luis explains. What drew him in was the opportunity to work with more autonomy and apply critical thinking to real client problems.
From Process To Judgment
One of the biggest shifts was moving away from rigid KPIs toward ambiguity-driven work. In BPO environments, processes are designed to minimize risk. At Arches, progress is driven by how well teams navigate it.
“The focus here is more on impact and quality than minute-by-minute KPIs,” Luis says.
That meant unlearning approval-heavy habits and becoming more proactive: selecting experts thoughtfully, communicating clearly, and owning outcomes end to end. Mistakes happen, but growth comes from how you respond to them.
Support With High Expectations
Ownership at Arches doesn’t mean working alone. Luis received direct, candid feedback focused on strategic thinking and anticipation.
Support from peers and leadership played a key role during high-pressure projects. Expectations were high, but so was the trust placed in him to handle complex work independently.
Moments Of Stretch
Managing complex, time-sensitive projects was one of the biggest challenges Luis faced. When experts became unresponsive or client timelines tightened, the pressure increased.
His BPO background helped with prioritization and communication, but managing multiple unknowns at once was new. These moments forced him to shift how he handled responsibility and accelerated his growth.
Why Growth Feels Real
Over time, Luis’s scope expanded. He moved from individual execution into mentoring, training, and managing a small team while still owning client outcomes.
“I’m more involved in shaping how work gets done,” he shares. “Improving processes, setting standards, and guiding new team members.”
Growth came from consistent performance, visible impact, and earned trust.
Why he stays
What keeps Luis engaged is real responsibility, visible impact, and the opportunity to shape how work gets done even on tough days.
“You can really see the impact,” he says. “Responsibility here is real.
Advice To Career Switchers
Luis’s advice is simple: background matters less than mindset. Those who thrive at Arches are comfortable with ambiguity, take ownership early, and see discomfort as part of growth.
“It’s not about avoiding mistakes,” he says. “It’s about how you respond to them.”
If this approach to growth resonates with you, Arches Bogotá is where we’re putting it into practice: building teams, ownership, and long-term impact from the ground up.
Check out our Job Portal here, and we can’t wait to see your application and potentially welcome you to the Arches team!
