| Expert Calls | Japan

| Interview Date: August 2024

Context

A project team needed to research emerging business schemes and challenges around automatic and autonomous robot insurance. The topic was highly specialized, requiring insights from professionals in the non-life insurance sector who had direct exposure to “Robots x Insurance.” With so few qualified voices available, reaching the right experts felt almost impossible.

Key Insights

• Niche expertise is rare: Only a handful of insurance professionals in Japan were positioned to speak on this subject.
  
• Targeted outreach matters: Standard approaches would not have reached the right profiles; precision was essential.
  
• Direct access, even in tough cases: By leveraging its technology and network, Arches was able to pinpoint the right expert quickly.
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Client Perspective

Q: What challenge led you to undertake this research?

“We needed to understand specifically the future of automatic and autonomous robot insurance, business schemes, and potential issues. But we knew it would be extremely difficult to reach people with direct knowledge inside insurance companies.”

Q: How was the challenge approached?

“Given the limited number of qualified experts, we decided to work with Arches, who we heard had particular strengths in niche areas. We asked them to help us arrange targeted interviews.”

Q: What was the outcome of the project?

“Arches arranged an interview with exactly the right expert, from the very company we had specified. Honestly, there was only one person in Japan who could have spoken to this topic, and Arches helped us reach them. We’re grateful they could pinpoint and recruit such a rare profile.”

Outcome

Even in highly specialized fields like robot insurance, Arches delivered clarity where access seemed impossible. By connecting the client with rare, high-value expertise, Arches enabled meaningful discussions that would have been unattainable otherwise.

About Arches’ Expert Calls

We connect you with vetted, hand-picked experts. Each conversation is private, focused, and tailored to your business needs. Get actionable data points and real-world perspectives to support critical decisions.