Lately, we’ve seen many BPO talents thrive after moving into the expert network industry. The skills you’ve built: managing clients, juggling priorities, and delivering under pressure, form a strong foundation for this transition.

For BPO talents who are curious and eager to explore different industries, work with global clients, and take on projects that expand your perspective, we’d love to introduce you to Arches Expert Network Services (ENS).

Here, your experience isn’t just valued — it’s the springboard to a career where you can grow faster, learn continuously, and make an impact across industries.

What is an Expert Network Service (ENS)?

Expert networks connect business decision-makers, such as consultants, investors, and corporate leaders, with industry experts who have first-hand, real-world knowledge.

In practice, this means:

• Supporting consulting firms, private equity funds, and corporates
• Working on fast-paced projects across different industries and regions
• Acting as the bridge between questions and real expertise

The industry sits at the intersection of research, consulting, and operations, and it has grown rapidly as companies increasingly rely on external, on-demand knowledge to make decisions.

→ Click here to find out more about Expert Network Service 

Why BPO Talent Thrives at Arches

BPO professionals often underestimate how well their experience translates beyond traditional roles. At Arches, we see the opposite.

• Client communication → Managing stakeholders with high expectations
• SLA-driven execution → Delivering under tight timelines
• Multitasking → Handling multiple projects at once
• Research & accuracy → Ensuring information quality and reliability
• Professionalism under pressure → A daily requirement in expert networks

What changes isn’t the pace — it’s the context and exposure. Instead of supporting one client or one process, you’re exposed to multiple industries, senior decision-makers, and real business problems.

Common Entry Roles for BPO professionals

BPO talents entering expert networks often start in roles that build on strengths in communication, coordination, and execution.

• Expert Recruiter / Expert Sourcing Associate: Identifying, engaging, and qualifying industry experts globally under tight timelines.
• Research Associate / Project Coordinator: Supporting client requests through research, expert matching, and project execution.
• Client Service / Account Support: Managing client communication and ensuring smooth delivery across projects.

→ Explore more opportunities here

What Career Progression Looks Like between BPO and Arches

A key difference between traditional BPO roles and expert networks is clarity of growth.

One key difference between traditional BPO paths and expert networks is clarity of growth.
Typical progression includes:

• Entry-level → Senior → Team Lead / Manager
• Expansion into:
  • Client Management
  • Project or Operations Leadership
  • Market Expansion or Growth Roles
  • Strategy and internal consulting functions

Because projects span regions and industries, strong performers often gain global exposure early — something that can take much longer in traditional setups.

Who Enjoys Working at Arches

Expert network work is about leaning into responsibility.

People who thrive at Arches enjoy working with open-ended questions. They’re comfortable taking ownership when answers aren’t obvious. They know how to balance speed with sound judgment, and communicate clearly across regions and seniority levels. Most of all, they value seeing how their work connects to real business decisions.

Who Thrives — and Who Might Not in the Expert Network Industry

This path isn’t for everyone. You’re likely to thrive if you enjoy:

• A fast-moving environment
• Learning new topics constantly
• Autonomy and ownership
• Ambiguity that requires judgment, not scripts

It may feel challenging if you prefer:

• Highly structured, repetitive tasks
• Narrow scopes with fixed processes

Being honest about this helps professionals self-select — and build trust in the industry.

A Different Kind of Next Step

Career growth doesn’t always mean changing industries or walking away from what you’re good at. Sometimes, it means changing the kind of problems you work on — and how much trust you’re given to solve them.

For many BPO talents, the expert network industry therefore offers a chance to stay execution-focused while gaining broader exposure, stronger judgment, and clearer progression.

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If you’ve been asking yourself what comes after mastering your current role, exploring expert network work could be a meaningful place to look.

Check out our Job Portal here ,and we can’t wait to see your application and potentially welcome you to the Arches team!